Factors to consider before you engage a courier company

I am sure that most people in Singapore compare the value propositions of various companies before they make purchases. This is part of the reasons why businesses in Singapore are so competitive – they know that consumers will actively compare their products and services with their competitors. Hence, almost all the companies in Singapore try hard to beat one another in terms of quality differentiation or price.

Things are no different when people are looking to engage delivery services from courier companies. Whether you are looking for a courier company to deliver your parcels or documents, there should be a set of standard guidelines or factors that you will consider before making the purchasing decision. Below are the factors that I will consider before I engage a courier company.

1. Reputation
Find out if the reputation of the courier company is good. Nowadays, it is easy to get that piece of information. You can go to the search engines and type in the names of the courier companies one by one. From the search results, you may be able to find reviews of the courier companies’ services. Judge that courier companies’ reputation based on the average online sentiments towards them. As the saying goes, “it is better to learn from the mistakes of others than from your own mistakes”, engaging a courier company with good reputation will greatly reduce the chances of bad experience with them.

2. Pre-sales customer experience
Talk to the sales department of the courier company about your requirements. Closely monitor their response time and attitude during this period. A good courier company will emphasize customer experience throughout their entire business processes. If you find the sales personnel not attentive or polite enough, there is a chance that their delivery operations may not satisfy you as well.

3. Price
Last but not least, it will be prudent to consider the different pricing provided by different courier companies in Singapore. For the same standard of service, it will be better to receive a lower quotation for that. Having said that, the onus is on you to ensure that the service quality is indeed comparable before considering the price factor. I will always recommend considering quality first before price.

I am sure that if you consider these 3 factors carefully, you will be able to find yourself a good courier company! If you are lazy to analyze and search for the right courier company yourself, here’s one courier company I recommend – PCA Masters. Contact them to know about their delivery service quality and prices.

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