Singapore E-commerce Deliveries And Logistics Solutions

In all my previous posts, I have been talking about regular corporate deliveries by courier companies. However, something which is becoming rather prevalent in people’s buying behaviors in Singapore – more people purchase things online now. This means that delivery capacity in this area needs to grow to cater to the growing demands. In recent years, low priced, island wide E-commerce deliveries have been popping up and more of such concierge courier services are being offered to E-commerce specific companies in Singapore.

First of all, let us take a look at what E-commerce deliveries entail and then we shall look at the various E-commerce delivery logistics solutions that courier companies in Singapore are offering.

E-commerce companies in Singapore would generally collate the orders either for the week (if their overall volume is low) or for the day (if their volume is high) and send it out either daily or weekly. These E-commerce orders would then be sent out from their office, home-office or warehouse.

As you can possibly tell, for E-commerce companies, their deliveries are generally performed through a one time pick up followed by a mass distribution service. It is quite different from corporate regular courier deliveries in Singapore where the pick up and delivery is one time and usually only for one or perhaps a maximum of 2 items. It is a mass distribution courier service when it comes to E-commerce deliveries. Because it’s a one time pick up and mass distribution, the costs for each delivery is generally slightly lower than that of ad hoc deliveries which corporations usually use.

Not many Singapore courier companies are able to handle such high volumes, and only the top like PCA Masters and Ninja Van and Anchanto are able to receive and distribute such massive orders on a near daily basis. If you’re an E-commerce operations or distribution manager or business owner, working with one of these companies like PCA Masters would definitely be good for your business, because their scale of operations is quite large, and thus even if your sales grow tremendously, they’ll be easily able to take care of your business’s deliveries without any hassles.

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Ordering courier services in Singapore

For those not familiar with the ordering process for courier services in Singapore, this post is just for you.

There are different ways where you can contact a Singapore courier firm and seek for their services. One way is to of course, call them up. It is easy to do so if you already know their number. If you do not, then you can look them these courier companies via the internet. Through simple searches via the search engines, you should be able to identify some good courier companies in Singapore. Alternatively, you can ask around your social circle to introduce you some good courier firms in Singapore.

Calling them may be the quickest method to getting a quotation and confirmation of the courier service from them, given that the line can get through. During busy periods, it may be faster to get quotations and confirmations through emails instead. Yes, the second method that you can contact these courier companies is through email. I can say that almost all the courier companies in Singapore have their own corporate email. Most of them will be actively replying their customers through emails. In fact, the most common communication method used by courier companies in Singapore is email.

Furthermore, you can also use the conventional method of going down to their office and order the courier service face to face with them. However, very few people does this. In fact, what is the point of ordering courier service if you have to travel down to the courier company’s office to make the order. In the first place, you will be very busy to even have the time to make the trip down to deliver the items yourself. Hence, your need for the courier service.

Ordering a courier service is very simple and fast in Singapore. If you call or email a courier company with fast customer service, you can expect your delivery to be confirmed within 15 minutes of your first contact with them.

There are many courier companies in Singapore and you will want to engage the better ones. It will be good for you to consider these factors before you engage a courier company in Singapore.

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Do not think that all logistics companies own the same vehicles

Some people have the wrong perception that all logistics companies own the same vehicles. They do not. Hence, stop thinking that every logistics companies will be able to provide you with the delivery service you require.

Different logistics company owns different fleet of vehicles. Some may own a fleet of vans while others may own a fleet of lorries. Their fleet of vehicle types will determine their service offering. Different types of vehicles will be restricted to transporting different items. If they own small vehicles such as bikes and vans, they will most probably be handling parcel and document deliveries. On the other hand, if they own a fleet of lorries, then they will most probably be handling large cargo logistics. If you want to look for a logistics company to handle your delivery requirements, follow the steps mentioned below.

1. Determine your delivery requirements
Analyze and understand the current situation. You should understand the whole picture and figure out what your delivery requirements really are. Do you require a one-time delivery or regular deliveries? How big are the items to be delivered? Do you have specific deadlines for the deliveries? These are some of the questions you will need to answer yourself.

2. Determine if you can carry out the deliveries yourself
Will the deliveries be simple or complex and can you do the deliveries yourself? If it make senses to outsource the deliveries, then do it.

3. Research about the logistics companies that can fulfill your delivery requirements
This is the hardest and most time-consuming part. You can search for the logistics companies online which can save you a lot of time as compared to the traditional method of looking them up on the yellow pages. Search only for the logistics companies which can fulfill your delivery requirements. Compare their value propositions and finalize the deal with the company that offer the best value proposition.

If you follow these steps in sequence, you will be able to find yourself a logistics company that will take care of your delivery needs. Personally, and recently in 2015, I engaged Regent Courier Service. They were pretty reliable at most times but can be VERY unpredictable on certain days. There are people who have engaged it (myself included) for urgent couriers, yet the person in charge disappeared in the last minute and my delivery was not performed. I went to complain but there was nothing I could do as it was too late for them to dispatch another person. Since 13 January 2016, I started using another company, PCA Masters, instead, and are quite thankful now that my urgent deliveries have always been completed on time. Although they’re slightly more expensive, my deliveries are ALWAYS fulfilled and I’m thankful for that. Check them out here man, here’s my recommendation: PCA Masters — Address: #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969 (Phone: 6681 5781)

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